enquiries@xc360.co.ke
(254) 714 705453
 

IT Support

IT Support

UK Based IT Solutions with Kenya and UK Based Support

 

What is a Managed IT Service?

A Managed IT Service Provider helps to bridge the gap between the capacities of your internal IT, and the increasing demand for fast-moving, stable, high-performance business technology.

Contracting industry experts to monitor, consult and maintain your in-house technology, allows your business to focus on its key deliverables and use technology to help achieve this.

With our Managed IT services, your IT network is actively monitored 24/7 and issues are addressed before they become a headache.

With Managed IT Services, we share a common goal and desire, which is, your network has to be absolutely stable – because we both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this common goal, we are incentivised to work harder and smarter to ensure that your network remains 100% stable.

How it works:

  • You pay a fixed monthly fee for us to keep your network up and running, no matter what.
  • Onboarding analysis and auditing
  • Limitless phone and on-site support for your entire IT infrastructure
  • Dedicated account management.
  • Multiple Engineers managing all Day to Day aspects of IT
  • We do all the proactive maintenance we can to achieve optimal network stability.
  • Managed patch and update deployment via our Management platform
  • Firmware and Driver Updates
  • Internet uptime monitoring and bandwidth management
  • 24/7 intelligent network monitoring and self-healing designed around your network
  • Automatic & on-site problem-solving and complete asset and warranty management
  • Discounted rates for non-support related work / new work
  • Expert consultancy and infrastructure reviews
  • Future infrastructure planning
  • 3rd Party liaisons for bespoke packages
  • Process driven IT management derived from years of expertise and following ITIL and SDI standards
  • No receptionists, auto attendants or call waiting. Speak to an engineer immediately.
  • You enjoy the benefits of enterprise-level automation and monitoring systems.
  • Our response times are backed by a comprehensive SLA.

 

Why are businesses looking for a Managed IT Service?

  • To Increase the reliability of all your devices by pinpointing and analysing weaknesses, building in redundancy and eliminating faults before they cause you a problem.
  • Reduced downtime through proactive monitoring and self-healing is just the tip of the iceberg. ITIL led practices ensure any significant change to your systems is managed and planned to minimise impact, eliminate downtime and have thorough contingencies implemented.
  • Increased security – managed firewalling and monitored security mean your critical data and systems are kept free from malicious attack and unwanted intrusion.
  • Increased protection – maintaining and monitoring antivirus and antimalware services ensures your network is kept free from being compromised. Unfortunately no virus/malware protection system is impenetrable and as such having tried and tested processes for virus damage limitation ensures impact is minimised.
  • Increased hardware lifetime – by maintaining each and every system and performing on going “health checks” the lifetime of all equipment can be increased, meaning capital costs can be spread even further.
  • Effective solutions – an experienced managed service provider will ensure your technology is built to meet your needs now, but with the future in mind, and with specialist industry knowledge to ensure your technology doesn’t let you down.
  • Automated remediation lets our system resolve most issues without human intervention with smart proprietary scripting from our team of experienced technicians.
  • Workstations, servers and remote computers stay up-to-date with the latest security patches and software updates
  • Accurate, up-to-date software and hardware inventories – delivered right to your desktop automatically
  • Automated deployment makes it simple to roll-out new applications and updates – without the need to learn a new language, set up multiple servers, run training or pay consultants
  • Comprehensive integrated reporting for all data collected and stored in the system, scheduled or on-demand – keeping you fully in the picture, fully in control
  • Customisable application and device scripting for peak performance
  • Reliable SLA driven UK based support

Migrating to a Managed Service

Moving your current system to a fully managed solution couldn’t be easier. We can start looking after your systems from day DOT. 

Our smart software sniffs out your current setup and our team of experts analyse the areas of priority, weakness and configuration without disturbing the status quo.

We’ll send you a report on our findings and the steps we intend to take to remediate, and those that won’t impact services can be carried out swiftly, those that may result in minimal downtime would be carried out a time that suits you.

Once we’ve got your systems up to standard we’ll put in place auto remediation services and self-healing templates tweaked for specific needs to ensure your systems remain operating at their best and your team have increased reliability.

We’ll fully document each and every component, and start a full clean-up of permissions, security and settings, to ensure you remain protected at the highest level and each component of your network is detailed so we can provide service excellence.

And whilst we are doing all of this our experienced helpdesk team will be available every step of the way to assist in any day to day issues you may need to talk to us about.

We’ll even make all the necessary calls to your 3rd party vendors and any IT providers you may be using currently so you can start moving your focus on to your business even quicker whilst we handle everything.